<we're here to help>

Look at some common FAQs for a solution to your problem.

I just moved into an apartment with ApartNet internet. How do I get set up?

Blazing fast internet is already on and ready to go. All you need to do is plug in a wireless router and set up your own wifi network or you can plug your TV/Laptop directly into the data jack. No cable modem is needed.

What router should I use?

Most routers are compatible, however, ApartNet provides speeds up to a gig at many properties, so we recommend gig-compatible routers. Here are a few:
Google Wifi
Netgear Nighthawk
Ubiquiti AmpliFi
Netgear Orbi

My internet isn't working, what should I do?

First, check that your router is plugged into both power and the data jack and has been properly set-up. Second, try power-cycling your router by unplugging it for 20 seconds and then plugging it back in. Still not working….please fill out the webform, give us a call at 866-779-8585 or send an email to support@apartnet.com and please include your property name, unit # and call back info.


Fill out the form below and we'll take care of you right away. Or your can call us at 866-779-8585 or email us at support@apartnet.com with your property name, unit number of contact information.

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